By Brad Hubbard | @bradhubbard | 3.27.2017
March Madness Live was for several years the pinnacle of giving customers what they want. Then they powers that be got greedy. Those powers being CBS and TBS Sports who will spend a combined $19.6 billion to broadcast the NCAA Tournament through 2032, decided that a good user experience was just wrong. So they looked backward through the looking glass and forced people to sign in to their cable or satellite provider to watch games online. It wasn’t always like this but the move is a huge opportunity for OTT providers.
When March Madness was first streamed online, for free and without a cable or satellite subscription, it blew the doors off all of the predictions. People asked for it for years and when they finally got it, they responded in spades.
Over the last few years, i.e. since signing this massive deal, CBS and TBS Sports now allow you 3 hours of live streaming until you are forced to sign in with your cable or satellite subscription which of course more and more people do not have. You are allowed to watch the game that is on CBS broadcast channel (which they did stream for free without having to sign in unlike some other NBC does with Sunday Night Football) if you are a cord cutter but you miss out on the games on TBS, TNT and TrueTV.
This is music to the ears of OTT providers like Sling TV, PlaystationVUE and DirecTV Now. All of which offer TBS, TNT and TrueTV with prices ranging from $25 to $35. A cord cutter could literally sign up for a month, spend $25 and watch all of the games without every having to go to the March Madness streaming website or app. Bonus, they can watch these channels anywhere they want too.
PlaystationVUE was advertising heavily on the March Madness streaming site. They even sponsored the ‘Boss Button’. So while they paid for advertising, they probably got a lot more people to sign up to their service taking people away from March Madness Live.
While these may not sound cheap options they are certainly cheaper than the typical cable and satellite subscription that CBS and TBS Sports are pushing you to.
This was an event cornered by March Madness Live and the logic must have been that since CBS and TBS Sports spent so much on the broadcasting rights that they felt compelled to push people back to a place where their margins are better. This in the end is short sighted thinking and shows that CBS and TBS Sports are not concerned about the end user in the slightest.
And it’s not like CBS and TBS Sports are not making their money on March Madness Live. They have plastered the sites with enough ad’s to make a Nascar fan dizzy and force you to watch a commercial every time you switched games. March Madness Live went from one of the best user experiences to one of the worst in matter of a few years.
It doesn’t matter now if March Madness Live changes its ways and reverts back to when all of the games where free. They have already lost and the OTT providers are coming on hard and welcoming users with open arms. It is sad to see such a good thing shoot itself in the front due to backwards thinking but on the other hand, there are better options out there.